Terms & Conditions

• Business Description
• Shipping & Delivery
• Privacy & Security
• Returns & Replacements
• Contact Information
• Cancellation and Dispute Policy

Business Description

Contact Left Limited provides the highest quality military, outdoor and security clothing, equipment and accessories to the public and direct to businesses and organisations.

 

Contact Left,  62 Stephenson Way, Formby Business Park, Merseyside, L37 8EG. Tel : 01704 831717. Please ring for the winter opening times. We have been trading since October 2006, online and at Altcar Rifle Range in Hightown, Liverpool.

Contact Left is a family run business and It was set up by a soldier who was teaching military promotion courses and noticed the lack of correct kit and equipment amongst his students and also the need for improved teaching resources.

The second partner used her extensive knowledge of teaching to help develop resources and ensure customer satisfaction.

Between them they have travelled extensively, both within the military and for recreational outdoor activities. Destinations include Vietnam, Norway (Arctic Warfare Training), Brunei (Jungle Warfare Training), Jordan (Desert and Mountain Training), USA (Combined Arms Training with the US Marines), India, Iraq (Operationally), Denmark, Sweden, Gambia, Kenya, Sierra Leone (Operationally) and all UK training areas with extensive time spent at Dartmoor, Brecon and Leek).

Between the partners they have passed a range of qualifications including All Arms Commando Course, Skill at Arms Instructor, Civilian Range Conducting Officer, Military First Aid Instructor, Military MLT, Honours Degree, Certificate in Education to name only a few. Both have studied at Masters level.

Currently one of the partners also lecturers in Expedition Skills, Outdoor Activities, Major Incident Planning, Teamwork, Uniformed Service Employment, Communication and Technology, Land Navigation and Map Reading.

The other partner handles the day to day running of the business including travelling and testing kit and equipment in her spare time.

Contact Left are committed to ensuring you receive a good experience when shopping with us and welcome all enquiries from everyone.

Contact Left is committed to providing a wide range of kit and equipment from specialist military personnel to cadets and outdoor recreational enthusiasts. Contact Left welcomes bulk orders from large institutions and will ensure good discounts are given in these areas.

 

 

Shipping & Delivery

All deliveries will be made within 14 days of receipt of payment, unless otherwise stated within a products description. In stock items are usually dispatched within 1 to 2 business days and should arrive within 7 business days.

Most Items are posted by Royal Mail and postage costs are worked out in direct relation to weight and packaging.

If you choose to have your item sent recorded or sent via special delivery mail, we will send you the tracking number on request. For larger orders a leading courier service may be used and again tracking information will be made available, Contact left ships Worldwide and will provide tracking information if you choose this option. If you require any other type of specialist delivery service please contact us (details below).

If at any time you are concerned about your order please contact us and we will do everything in our power to track the item and ensure it arrives at your location.

To ensure accurate tracking of goods Contact Left records tracking numbers both in written form and electronically.

Any delays in delivery due to the delivery service must be investigated as per the delivery company policy. No refunds will be issued until these investigations have been concluded.

Privacy & Security

Contact Left Limited is committed to protecting your privacy and maintaining the security of any personal information received by us from you. We strictly adhere to the requirements of the data protection legislation in the UK. The purpose of this statement is to explain to you what personal information we collect and how we may use it.

When you place an order with us, we need to know your name, address, email address and card details. This allows us to process and fulfil your order. You have the option to withhold personal information that is not required for the order process.

We do not store or hold any credit or debit card details on our systems and all orders are processed using PayPal.

We use your personal information to update you about new products and services. We will only contact you with your consent.

We do not sell, rent or exchange your personal information with any third party for commercial reasons, beyond the essential requirement for credit and debit card validation during purchase.

We follow strict security procedures in the storage and disclosure of information which you have given us, to prevent unauthorised access in accordance with the UK data protection legislation.

We do not collect sensitive information about you except when you specifically knowingly provide it. In order to maintain the accuracy of our database, you can check, update or remove your personal details by contacting us at Contact Left.

We may use a technology called "cookies" as part of a normal business procedure to track patterns of behaviour of visitors to our site. A cookie is an element of data that our Website sends to your browser which is then stored on your system. You can set your browser to prevent this happening. Any information collected in this way can be used to identify you unless you change your browser settings.

If you have any questions about privacy please or wish to correct any errors in details we may be holding about you then please do not hesitate to contact us.

 

Returns & Replacements

We want you to be totally happy with your purchases from Contact Left Ltd and offer a 30 day, no quibble returns policy. If you are unhappy with your purchase, you have the right to return it to us. Any products returned should be in a new and unused condition, with labels attached and in undamaged original packaging.

Please note; we are unable to accept returns of any safety or Personal Protective Equipment (PPE) where the product has been removed from its original packaging. We are also unable to accept returns of any products made to your specification, products made to order or modified as per your request (bespoke marking, stickers, stamping etc.)

If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange unless the product is faulty.

For unwanted product returns (unless returned faulty under warranty or shipped to you by our error) you will be responsible for the return postage costs. You are responsible for returning an unwanted product and we cannot be held liable for any returned products that are lost or damaged in transit. We recommend you use an appropriate recorded / insured service and obtain proof of postage.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and we will notify you of the approval or rejection of your refund. We aim to process your refund (less any shipping charges) back to your original payment card as quickly as we can.

Warranty Returns

If you feel your product has developed a fault under the manufacturer’s warranty, please contact us via telephone or email and we will try our best to resolve your issue as quickly as possible. In most cases we will require the products in question returned to our Customer Services Department for inspection, along with proof of purchase and any information relevant to the returned product.

Please note that products must be returned in a clean and dry condition, free from dirt or debris. Any returned products deemed to be unclean will be sent back to you. Additional postage costs will have to be met by you.

Contact Information

Contact left Limited

Company Reg: 5965081 in England

All correspondence should be posted to:

Contact Left Limited

Unit 62 Stephenson Way

Formby

Merseyside

L37 8EG

Telephone Number: Customer Service and Shop +44(0)1704 831717.

Contact Left will reply to all correspondence within 24 hours.

 

Cancellation and Dispute Policy

Company Name: Contact Left
Company Registration: 5965081 (England)
VAT Registration: 978253867
Address: 62 Stephenson Way, Formby, L37 8EG
Email: info@contactleft.co.uk
Website: www.contactleft.co.uk

 

1. Cancellations

At Contact Left, we strive to ensure a smooth and seamless shopping experience. If you wish to cancel your order, we ask that you follow the guidelines below:

• Orders Not Shipped: If your order has not yet been dispatched, you may cancel it by contacting us as soon as possible via email at info@contactleft.co.uk. Please include your order number, name, and any relevant details in your cancellation request. We will confirm your cancellation and issue a refund to your original payment method. Please note that cancellations are only possible before the order is shipped.
• Orders Shipped: Once an order has been shipped, you cannot cancel it. However, you may return the items in accordance with our Returns Policy 
• Faulty or Damaged Goods: If the products received are faulty or damaged, please notify us within 7 days of receiving the items. We will arrange for a replacement or a full refund, and we will cover the return shipping costs. Please refer to our Returns and Refunds Policy for further information.

2. Returns

• Right to Return: In line with the Consumer Contracts Regulations, you have the right to cancel your order and return the products within 14 days from the date you received the goods. The goods must be returned unused, in original packaging, and in a resaleable condition.
• Return Process: To initiate a return, please contact us by email at info@contactleft.co.uk, providing your order details and the reason for the return. You will then be provided with instructions on how to return the items.
• Return Shipping Costs: If you are returning an item due to a change of mind, you will be responsible for the return postage. If the return is due to faulty or incorrect goods, we will cover the cost of return shipping.
• Refunds: Once we have received and inspected the returned goods, we will process a refund to your original payment method within 14 days. Please note that the refund will exclude any shipping costs unless the return is due to a fault or error on our part.

3. Disputes and Resolution

We are committed to resolving any issues as quickly and fairly as possible. If you have a dispute regarding your order, delivery, or product quality, we encourage you to contact us directly at info@contactleft.co.uk. Our customer service team will aim to resolve the issue within 5 business days.

• Dispute Process: If a dispute arises, we will review all relevant information and communicate directly with you to reach a mutually satisfactory resolution. This may include a refund, replacement, or another agreed solution.
• Escalation: If the dispute is not resolved within the initial communication, we will provide you with alternative dispute resolution methods. You may also contact an alternative dispute resolution (ADR) body or submit a claim to the relevant consumer protection authority if needed.

4. Consumer Protection

As a UK-based company, Contact Left complies with all relevant consumer protection laws. For more information, please refer to the UK Government's Consumer Protection Advice.

Contact Information

If you have any questions regarding our Cancellation and Dispute Policy, please feel free to reach out to us at:

Email: info@contactleft.co.uk
Website: www.contactleft.co.uk
Address: 62 Stephenson Way, Formby, L37 8EG, UK

This policy is intended to provide clarity on how cancellations, returns, and disputes are handled at Contact Left, ensuring a fair and transparent process for all customers.